Return & Refund Policy

Registryo Last updated: June 12, 2026

This policy explains when you can and cannot get a refund for products and services purchased from Registryo ("we", "us", "our"). By placing an order, you agree to the terms below.

1. Money-Back Guarantee (New Services)

New VPS, Linux, Windows, and Container servers, and VPN plans, come with a 7-day money-back guarantee. If you are not satisfied, request a refund within 7 days of the initial order date and we will refund the service fee in full.

This guarantee applies to first-time orders only. It does not cover renewals, upgrades, additional resources purchased mid-cycle, or a repeat order of a plan you have already held.

2. Non-Refundable Products & Services

The following are non-refundable:

• Domain registrations, transfers, and renewals. Domain fees are paid to the registry at the time of purchase and cannot be reversed. This applies whether or not the domain has been used.
• Service renewals. Any recurring charge on an existing service after its first term.
• SSL certificates once they have been issued or validation has begun. Certificates not yet issued may be refunded.
• Setup and configuration fees.
• Services suspended or terminated for violating our Terms of Service or Acceptable Use Policy.
• Orders identified as fraudulent.

3. How Refunds Are Issued

Approved refunds are returned to the original payment method where possible. If the original method cannot accept a refund (for example, certain non-reversible payment methods), the refund is issued as credit to your Registryo account balance and can be applied to future invoices.

Refunds are processed within 5 business days of approval. How long the refund takes to appear on your statement depends on your payment provider.

4. Requesting a Refund

Open a support ticket or email support@registryo.com from the email address on your account. Include your invoice number or the service in question, along with the reason for the request. We will review and respond within 2 business days.

5. Chargebacks

If you believe a charge is incorrect, contact us first — most issues are resolved quickly. Filing a chargeback or payment dispute without contacting us may result in immediate suspension or termination of all services on your account and forfeiture of any remaining account credit.

6. Changes to This Policy

We may update this policy at any time. The version in effect at the time of your purchase applies to that order.

7. Contact

Questions about this policy: support@registryo.com